In determining the best law firms do you include things such as employee benefits, firm culture and employee turnover rates or do you focus on the qualities that affect a law firm’s most precious commodity, which is the client?
In having a successful law practice, one key factor is an effective leader because a good leader will have a vision for the firm’s direction, a commitment to serving its clients, and a desire to find like-minded people that believe not only in the clients, but the brand of the firm. It is easy to lose touch with these important factors with success and growth, but good leaders will remain cognizant of these factors, even with exponential growth of the firm and this is due to the fact that effective leaders at the best law firm have a good understanding of the legal work coming out of the office, the overall satisfaction of its clients, and an awareness of the employees’ overall job satisfaction.
When attorneys at these firms meet with clients, it is never about sharing the attorney’s successes but rather, it is listening to your clients concerns, determining their overall goal through representation by the firm, and showing empathy towards their situation since the best law firms also have compassion for their clients. Many attorneys see dollar signs when looking at their clients since they see this as an opportunity to bill or the total fee they will earn on a contingency for a huge settlement which is why these attorneys fail to recall one of the most basic ethical consideration of attorneys, acting in the best interest of the client.
Another key quality of the best law firms is a narrow focus on a particular area of law and so the days of general practitioners is, or should be, gone since laws are complex and can change in an instant depending on legislation or new case law handed down by appellate courts. The best law firms have focus on one area of law and become very good at it so with such a narrow focus, they can change strategy in an instant and become the authority to their clients by showing their knowledge in a particular area of law and also, they are aware of recent changes as well as developing changes in their area of practice.
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Those discussed here are the most important factors to consider when trying to figure out what makes a firm one of the best but there are also a number of other factors to consider when trying to determine the best but that may be the discussion for a future article.Short Course on Lawyers – What You Should Know